Managed Services

A complete service to monitor, manage and improve your networks and applications

With a managed services agreement, NextiraOne operates, monitors and optimises IT infrastructure and applications. It allows senior management to concentrate on other long-term, strategic and added-value projects whilst enjoying access to highly-qualified IT expertise and constant updates from a results-oriented partner.

Network Management
A complete management service from updates to performance evaluation.

Network management is the foundation of the win/win relationship between NextiraOne and our customers. From the NextiraOne Operations Centre (NOC), we can provide a complete management service.

• incident and problem management - pro-active monitoring ensures faults are intercepted before they affect the user
• release management - updating applications and the network as soon as required
• performance management - periodic reports on all aspects of the system and the applications
• updated information - publication on a secure website or in real-time by phone or e-mail

All NOC personnel have access to dedicated expertise and a suite of management tools in order to measure, analyse and guarantee performance, according to customer-specified Support Level Agreement.

WAN Optimisation
Ensure your bandwidth meets your needs and priorities with this real-time reactive service.

As bandwidth requirements fluctuate from day to day, WAN optimisation helps to ensure network availability at all times on all sites. Managed directly from the NOC, this service does not require human or technical investment from the customer but offers a real-time reaction to users’ productivity requirements and company priorities for the WAN.

This optimisation stops permanent bandwidth increase and ensures a homogeneous quality of service across the network.

• automatic discovery and logging of network applications
• common definition of priorities
• bandwidth sizing linked to the applications’ SLAs
• real-time optimisation: automatic reallocation of bandwidth to priority data flows
• detailed follow up: publication of performance reports and network usage

Change Management
Detailed procedures to handle any type of moves, adds and changes to avoid network incompatibility

As business moves ever faster, IT change management must keep pace, allowing users to react quickly and efficiently. Changes must be managed from their initiation and recording, through filtering, assessment, categorisation, authorisation, scheduling, building, testing, implementation and closure to ensure your new ICT solution will be successful.

NextiraOne Change Management allocates a defined process for each type of change request including a validation procedure, SLA and confirmation commitment. Each change is automatically assessed for possible interaction with other applications: centralised and co-ordinated management prevents compatibility disagreements on the network.

Added-value Operation
Pro-active infrastructure management keeps technology, business and financial requirements on track

At the same time as more and more companies are concentrating on their core business, IT decisions have gained an increasing importance to growth and success.

NextiraOne provides pro-active IT infrastructure management to monitor costs, availability, capacity, service and technical issues. Backed by a customised Service Desk, a dedicated Service Account Manager works closely with internal technical and strategic teams, monitors the marketplace for new technology and services and provides skilled analysis. This ensures solutions stay in line with business requirements and continue to meet ROI and TCO targets.

Outsourcing
Concentrate on your core capabilities and leave IT to the experts. Outsourcing keeps you in control but not involved.

By outsourcing IT infrastructure, a company can concentrate all its energy on its core business. As technical choices lose their importance against the weight of business requirements and strategy, a NextiraOne outsourced solution offers flexibility and a cost-effective option whilst allowing a company to retain final control and decision-making. We take responsibility for the entire IT infrastructure, propose financial solutions and suggest improvement plans.