Case Study

Middlesbrough Council and HBS

• With a population of 145,000 Middlesbrough is one of the principal towns in the Teesside area of North-East England
• In 2000 the council created the 'Service Middlesbrough' project to outsource a range of services within a 10 year public-private partnership agreement
• HBS was selected for this alongside its technology partner NextiraOne

Challenge

• Before the project began the Council managed a patchwork of ageing networks
• Unable to cope with volume of data and voice traffic
• E-Government applications required high performance , resilieint, future proofed voice and data structure

Solution

• LAN and WAN data and voice infrastructures
• Contact centre equipment and tools to provide a single point of telephone access
• Infrastructure for advanced telephone functionality on the desktop
• 10 year managed service contract

Benefits

• High availabilty and performance to more than 3000 main users and a further 50 remote sites
• Cost effective solution offering best value
• Clear technical ownership with a dedicated on site NextiraOne technical team

Partners

Alcatel and Cisco

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